Telecaller job description template (India, 2026)

What does a Telecaller do?

Telecalling is one of the largest entry-level hiring categories in India — education counselling, insurance and loans, real estate, healthcare appointments, collections, surveys. The role is scripted, measured on calls and outcomes per day, and usually does not carry a revenue close; the telecaller books the appointment or qualifies the lead, and someone else sells. Shifts, language and the script are the job.

The candidates who do well are patient, clear on the phone and consistent through a long day of mostly negative responses. Job descriptions that state the daily call count, the shift, the language and the incentive basis plainly get applicants who last; the ones that describe the role as 'customer relationship' get a week of attendance.

Telecaller responsibilities

Written as work the person does, not qualities they have. A responsibility a candidate can picture is one they can decide about.

• Make outbound calls to the assigned list within the shift, following the approved script and call flow.
• Explain the product, service or offer clearly, answer basic questions and record the customer's response accurately.
• Book appointments, register interest or qualify leads according to the campaign's definition, and pass them to the sales or counselling team.
• Meet the daily call, connect and conversion targets for the campaign.
• Update the CRM or calling sheet after every call with the disposition, notes and callback time.
• Make scheduled callbacks on time and follow up on leads that asked for more information.
• Handle objections and complaints politely, and escalate anything outside the script to the team leader.
• Report daily numbers to the team leader and join the daily huddle.

Telecaller requirements and qualifications

Keep the required list to what you would actually reject a candidate for. Everything else goes under nice to have — a long required list mostly filters out the people you wanted.

• Clear, polite spoken Hindi and English; additional regional languages as the campaign needs — state which.
• Comfortable making 100 or more calls a day and handling rejection calmly.
• Basic computer skills: entering call outcomes in a CRM or spreadsheet while on the call.
• Punctual and reliable for the assigned shift.
• 12th pass minimum. Freshers are welcome; 6 months of telecalling or customer-facing experience is preferred.

Nice to have

• Experience in the same campaign type — education, BFSI, real estate, healthcare.
• Experience with a dialer or CRM.
• A regional language beyond the campaign's core requirement.

Salary, CTC and terms for a Telecaller in India

State a CTC range. Postings without one get fewer and worse-matched applications, and the range is the first thing an Indian candidate looks for. Say how the CTC is made up — fixed, variable, and any statutory components — so the in-hand figure is not a surprise at offer stage.

• State the fixed monthly salary and the incentive basis — per appointment, per qualified lead, per conversion — with the typical earning at target. Telecaller incentives should be simple enough to explain on one line.
• State the shift, the working days and whether there is a rotational or weekend requirement. Include any shift allowance or cab facility for late shifts.
• State that the role is in-office (it almost always is, for call quality and supervision) and where.
• PF and ESI apply at this salary level in most cases and are part of the CTC; say so. Notice period is typically 15 days.

Telecaller job description template

Replace every [placeholder]. Cut anything that is not true of your company — a generic paragraph is worse than no paragraph.

Telecaller — [Company name], [City]

Employment type: Full-time | Location: [City] / [On-site, hybrid or remote] | CTC: [range] per annum | Experience: [years]

About the role
Telecalling is one of the largest entry-level hiring categories in India — education counselling, insurance and loans, real estate, healthcare appointments, collections, surveys. The role is scripted, measured on calls and outcomes per day, and usually does not carry a revenue close; the telecaller books the appointment or qualifies the lead, and someone else sells. Shifts, language and the script are the job.
The candidates who do well are patient, clear on the phone and consistent through a long day of mostly negative responses. Job descriptions that state the daily call count, the shift, the language and the incentive basis plainly get applicants who last; the ones that describe the role as 'customer relationship' get a week of attendance.

What you will do
- Make outbound calls to the assigned list within the shift, following the approved script and call flow.
- Explain the product, service or offer clearly, answer basic questions and record the customer's response accurately.
- Book appointments, register interest or qualify leads according to the campaign's definition, and pass them to the sales or counselling team.
- Meet the daily call, connect and conversion targets for the campaign.
- Update the CRM or calling sheet after every call with the disposition, notes and callback time.
- Make scheduled callbacks on time and follow up on leads that asked for more information.
- Handle objections and complaints politely, and escalate anything outside the script to the team leader.
- Report daily numbers to the team leader and join the daily huddle.

What we are looking for
- Clear, polite spoken Hindi and English; additional regional languages as the campaign needs — state which.
- Comfortable making 100 or more calls a day and handling rejection calmly.
- Basic computer skills: entering call outcomes in a CRM or spreadsheet while on the call.
- Punctual and reliable for the assigned shift.
- 12th pass minimum. Freshers are welcome; 6 months of telecalling or customer-facing experience is preferred.

Nice to have
- Experience in the same campaign type — education, BFSI, real estate, healthcare.
- Experience with a dialer or CRM.
- A regional language beyond the campaign's core requirement.

Compensation and terms
- State the fixed monthly salary and the incentive basis — per appointment, per qualified lead, per conversion — with the typical earning at target. Telecaller incentives should be simple enough to explain on one line.
- State the shift, the working days and whether there is a rotational or weekend requirement. Include any shift allowance or cab facility for late shifts.
- State that the role is in-office (it almost always is, for call quality and supervision) and where.
- PF and ESI apply at this salary level in most cases and are part of the CTC; say so. Notice period is typically 15 days.

How to apply
Apply with your resume through this page. We reply to every application, and shortlisted candidates hear from us within [number] working days.

Screening questions for Telecaller applicants

Five questions is the ceiling on ofper, and it is the right ceiling: a form that asks more than that costs applications. Use them for the things that decide a shortlist, not for anything the resume already says.

Questions, answered straight