Operations Executive job description template (India, 2026)

What does a Operations Executive do?

Operations is the catch-all function in a growing company: the person who processes orders in the system, coordinates with the warehouse, the transporter, the vendor or the field team, updates the trackers the founder reads every morning, chases whatever is late, and handles the exceptions — the wrong address, the short shipment, the cancelled booking. In a service business the same role coordinates bookings, staff and customers.

The role is defined by follow-through and by the specific operation — e-commerce, manufacturing, logistics, services, healthcare, education. The job description should name the operation, the systems (ERP, order management, spreadsheets), the volumes, and the teams and vendors the person coordinates with, because 'operations' alone attracts everyone and no one.

Operations Executive responsibilities

Written as work the person does, not qualities they have. A responsibility a candidate can picture is one they can decide about.

• Process daily orders, bookings or work requests in [system] accurately and within the cut-off times, and confirm them to customers or internal teams.
• Coordinate with the warehouse, vendors, transporters or field staff to execute each day's plan, and chase anything running late.
• Handle exceptions — address issues, shortages, cancellations, damages, delays — by the agreed procedure and escalate the ones outside it.
• Maintain the operational trackers and MIS: orders, dispatches, pending items, vendor performance, daily and weekly summaries.
• Reconcile operational data with accounts — vendor invoices against orders, delivery confirmations against billing, COD or collections where relevant.
• Manage documentation: purchase orders, delivery challans, e-way bills, service reports, as the operation requires.
• Support inventory or capacity planning with accurate counts and consumption data.
• Identify recurring problems and propose fixes to the operations manager with data.

Operations Executive requirements and qualifications

Keep the required list to what you would actually reject a candidate for. Everything else goes under nice to have — a long required list mostly filters out the people you wanted.

• Graduate, with 1 to 4 years in operations, order management, supply chain coordination or a similar role.
• Strong Excel or Google Sheets — lookups, pivots, clean trackers — and comfort with an ERP or order-management system.
• Organised and persistent: follows every item to closure and records it.
• Clear communication with vendors, transporters and internal teams in English and Hindi; the regional language for local vendors.
• Comfortable with numbers and reconciliation, and with the documents an Indian operation produces — challans, e-way bills, invoices.
• Calm under a queue of exceptions and able to prioritise by impact.

Nice to have

• Experience in our specific operation — e-commerce fulfilment, manufacturing, logistics, services.
• Familiarity with the e-way bill portal, courier or transporter panels, or a specific ERP.
• Experience building a tracker or process that others then used.

Salary, CTC and terms for a Operations Executive in India

State a CTC range. Postings without one get fewer and worse-matched applications, and the range is the first thing an Indian candidate looks for. Say how the CTC is made up — fixed, variable, and any statutory components — so the in-hand figure is not a surprise at offer stage.

• State the CTC and its split. Operations candidates compare on in-hand pay and on whether the role is a step towards a coordinator or manager title.
• State the working days and hours honestly; many operations run six days and have early cut-offs or late dispatches. State any shift or overtime practice.
• State whether the role is office-based, warehouse-based or split, and whether local travel to vendors or sites is expected, with reimbursement.
• Notice period: 30 days is typical.

Operations Executive job description template

Replace every [placeholder]. Cut anything that is not true of your company — a generic paragraph is worse than no paragraph.

Operations Executive — [Company name], [City]

Employment type: Full-time | Location: [City] / [On-site, hybrid or remote] | CTC: [range] per annum | Experience: [years]

About the role
Operations is the catch-all function in a growing company: the person who processes orders in the system, coordinates with the warehouse, the transporter, the vendor or the field team, updates the trackers the founder reads every morning, chases whatever is late, and handles the exceptions — the wrong address, the short shipment, the cancelled booking. In a service business the same role coordinates bookings, staff and customers.
The role is defined by follow-through and by the specific operation — e-commerce, manufacturing, logistics, services, healthcare, education. The job description should name the operation, the systems (ERP, order management, spreadsheets), the volumes, and the teams and vendors the person coordinates with, because 'operations' alone attracts everyone and no one.

What you will do
- Process daily orders, bookings or work requests in [system] accurately and within the cut-off times, and confirm them to customers or internal teams.
- Coordinate with the warehouse, vendors, transporters or field staff to execute each day's plan, and chase anything running late.
- Handle exceptions — address issues, shortages, cancellations, damages, delays — by the agreed procedure and escalate the ones outside it.
- Maintain the operational trackers and MIS: orders, dispatches, pending items, vendor performance, daily and weekly summaries.
- Reconcile operational data with accounts — vendor invoices against orders, delivery confirmations against billing, COD or collections where relevant.
- Manage documentation: purchase orders, delivery challans, e-way bills, service reports, as the operation requires.
- Support inventory or capacity planning with accurate counts and consumption data.
- Identify recurring problems and propose fixes to the operations manager with data.

What we are looking for
- Graduate, with 1 to 4 years in operations, order management, supply chain coordination or a similar role.
- Strong Excel or Google Sheets — lookups, pivots, clean trackers — and comfort with an ERP or order-management system.
- Organised and persistent: follows every item to closure and records it.
- Clear communication with vendors, transporters and internal teams in English and Hindi; the regional language for local vendors.
- Comfortable with numbers and reconciliation, and with the documents an Indian operation produces — challans, e-way bills, invoices.
- Calm under a queue of exceptions and able to prioritise by impact.

Nice to have
- Experience in our specific operation — e-commerce fulfilment, manufacturing, logistics, services.
- Familiarity with the e-way bill portal, courier or transporter panels, or a specific ERP.
- Experience building a tracker or process that others then used.

Compensation and terms
- State the CTC and its split. Operations candidates compare on in-hand pay and on whether the role is a step towards a coordinator or manager title.
- State the working days and hours honestly; many operations run six days and have early cut-offs or late dispatches. State any shift or overtime practice.
- State whether the role is office-based, warehouse-based or split, and whether local travel to vendors or sites is expected, with reimbursement.
- Notice period: 30 days is typical.

How to apply
Apply with your resume through this page. We reply to every application, and shortlisted candidates hear from us within [number] working days.

Screening questions for Operations Executive applicants

Five questions is the ceiling on ofper, and it is the right ceiling: a form that asks more than that costs applications. Use them for the things that decide a shortlist, not for anything the resume already says.

Questions, answered straight