IT Support Engineer job description template (India, 2026)
A IT Support Engineer job description written for Indian companies: responsibilities, requirements, CTC and notice-period framing, five screening questions, and the full text to copy or post on ofper.
Last updated 3 September 2026. Competitor pricing and plan limits are re-verified against each vendor’s own pages.
What does a IT Support Engineer do?
Once a company passes forty or fifty people, someone has to own the laptops, the accounts and the network, and it stops being the founder's cousin. The IT Support Engineer sets up and maintains devices, manages Google Workspace or Microsoft 365 accounts and access, runs the office network, handles the daily tickets — cannot log in, printer, VPN, a broken screen — and does the onboarding and offboarding that, done badly, is how ex-employees keep access to company data.
The posting should state the environment — Google or Microsoft, Mac or Windows or both, how many users and locations, what device management exists — and whether the role includes procurement, asset management and the security basics. IT support in an SME is a generalist role with real security responsibility; the posting should say so.
IT Support Engineer responsibilities
Written as work the person does, not qualities they have. A responsibility a candidate can picture is one they can decide about.
- Provision, configure and maintain laptops and devices for [number] users on [Windows / macOS / both], with a standard build, encryption and endpoint protection.
- Administer [Google Workspace / Microsoft 365]: accounts, groups, access, licences, email security settings and shared drives.
- Run the office network: Wi-Fi, switches, firewall, ISP coordination, VPN, and the meeting-room and printer setup.
- Resolve support tickets within the response standard — login and access, hardware faults, software issues, connectivity — and keep a knowledge base of fixes.
- Own onboarding and offboarding: accounts and devices ready on day one; access revoked and devices recovered on the last day, every time.
- Maintain the asset register — devices, licences, warranties — and manage procurement, repairs and vendor AMCs.
- Own the security basics: MFA everywhere, password policy, device encryption, backups of user data, phishing awareness, and the access reviews a customer security questionnaire asks about.
- Support the engineering team with tooling and access requests, and escalate infrastructure issues to the right owner.
IT Support Engineer requirements and qualifications
Keep the required list to what you would actually reject a candidate for. Everything else goes under nice to have — a long required list mostly filters out the people you wanted.
- 2 to 5 years in IT support or system administration for a company of comparable size, with hands-on Google Workspace or Microsoft 365 administration.
- Solid troubleshooting across Windows and macOS, networking basics (DHCP, DNS, VLANs, Wi-Fi), and common business software.
- Experience with a device-management or MDM tool and with endpoint security.
- Disciplined about access control and offboarding; understands why a missed offboarding is a security incident.
- Patient and clear with non-technical colleagues, in person and on chat, in English and Hindi.
- On-site in [City], with availability for occasional out-of-hours maintenance.
Nice to have
- Experience preparing for an ISO 27001 or SOC 2 effort, or answering customer security questionnaires.
- Scripting for automation — PowerShell, shell, or Google Apps Script.
- Experience supporting a second office or a remote workforce.
Salary, CTC and terms for a IT Support Engineer in India
State a CTC range. Postings without one get fewer and worse-matched applications, and the range is the first thing an Indian candidate looks for. Say how the CTC is made up — fixed, variable, and any statutory components — so the in-hand figure is not a surprise at offer stage.
- State the CTC and its split. IT support salaries in India vary with the scope — pure helpdesk versus administration and security; state the scope so the range matches.
- State the hours, the on-site requirement and any out-of-hours maintenance expectation with how it is compensated.
- State the number of users and locations supported, and whether the role is the sole IT person.
- Notice period: 30 days is typical.
IT Support Engineer job description template
Replace every [placeholder]. Cut anything that is not true of your company — a generic paragraph is worse than no paragraph.
IT Support Engineer — [Company name], [City] Employment type: Full-time | Location: [City] / [On-site, hybrid or remote] | CTC: [range] per annum | Experience: [years] About the role Once a company passes forty or fifty people, someone has to own the laptops, the accounts and the network, and it stops being the founder's cousin. The IT Support Engineer sets up and maintains devices, manages Google Workspace or Microsoft 365 accounts and access, runs the office network, handles the daily tickets — cannot log in, printer, VPN, a broken screen — and does the onboarding and offboarding that, done badly, is how ex-employees keep access to company data. The posting should state the environment — Google or Microsoft, Mac or Windows or both, how many users and locations, what device management exists — and whether the role includes procurement, asset management and the security basics. IT support in an SME is a generalist role with real security responsibility; the posting should say so. What you will do - Provision, configure and maintain laptops and devices for [number] users on [Windows / macOS / both], with a standard build, encryption and endpoint protection. - Administer [Google Workspace / Microsoft 365]: accounts, groups, access, licences, email security settings and shared drives. - Run the office network: Wi-Fi, switches, firewall, ISP coordination, VPN, and the meeting-room and printer setup. - Resolve support tickets within the response standard — login and access, hardware faults, software issues, connectivity — and keep a knowledge base of fixes. - Own onboarding and offboarding: accounts and devices ready on day one; access revoked and devices recovered on the last day, every time. - Maintain the asset register — devices, licences, warranties — and manage procurement, repairs and vendor AMCs. - Own the security basics: MFA everywhere, password policy, device encryption, backups of user data, phishing awareness, and the access reviews a customer security questionnaire asks about. - Support the engineering team with tooling and access requests, and escalate infrastructure issues to the right owner. What we are looking for - 2 to 5 years in IT support or system administration for a company of comparable size, with hands-on Google Workspace or Microsoft 365 administration. - Solid troubleshooting across Windows and macOS, networking basics (DHCP, DNS, VLANs, Wi-Fi), and common business software. - Experience with a device-management or MDM tool and with endpoint security. - Disciplined about access control and offboarding; understands why a missed offboarding is a security incident. - Patient and clear with non-technical colleagues, in person and on chat, in English and Hindi. - On-site in [City], with availability for occasional out-of-hours maintenance. Nice to have - Experience preparing for an ISO 27001 or SOC 2 effort, or answering customer security questionnaires. - Scripting for automation — PowerShell, shell, or Google Apps Script. - Experience supporting a second office or a remote workforce. Compensation and terms - State the CTC and its split. IT support salaries in India vary with the scope — pure helpdesk versus administration and security; state the scope so the range matches. - State the hours, the on-site requirement and any out-of-hours maintenance expectation with how it is compensated. - State the number of users and locations supported, and whether the role is the sole IT person. - Notice period: 30 days is typical. How to apply Apply with your resume through this page. We reply to every application, and shortlisted candidates hear from us within [number] working days.
Opens a free ofper workspace with the title, description and screening questions filled in.
Screening questions for IT Support Engineer applicants
Five questions is the ceiling on ofper, and it is the right ceiling: a form that asks more than that costs applications. Use them for the things that decide a shortlist, not for anything the resume already says.
| Question | Type | Knockout | Why it earns a slot |
|---|---|---|---|
| Have you administered Google Workspace or Microsoft 365 — accounts, groups, access, security settings — for at least 2 years? | Yes / No (pass: Yes) | Yes | The core platform skill; helpdesk-only experience without administration is a different profile. |
| Roughly how many users did you support in your last role? | Number (pass: 1+) | No | Sizes experience against your headcount. |
| Are you able to work on-site in [City], with occasional out-of-hours maintenance? | Yes / No (pass: Yes) | Yes | The role is physical and on-site. |
| What is your current notice period, in days? | Number (pass: 0 to 60) | No | Scheduling. |
Questions, answered straight
What should an IT Support Engineer job description include?
The platform (Google or Microsoft), the devices and OS mix, the number of users and locations, the management and security tools in place, whether procurement and asset management are included, the on-site and out-of-hours expectations, and the CTC. IT candidates decide on platform, scope and hours.
When does an SME need an IT Support Engineer?
When laptops, accounts and the network are nobody's job — usually around forty to fifty people — or earlier if the company handles sensitive customer data and needs someone to own MFA, encryption and offboarding. A missed offboarding is a security incident; the role prevents it.
Is IT support the same as a helpdesk role?
In an SME the role is broader: helpdesk plus platform administration, network, asset management and the security basics. State the full scope so that helpdesk-only candidates know what is expected and administrators know the role is worth applying for.